Proudly serving entireDallas-Area and North Texas

Call 24/7 at 972-245-4458

Who can receive home care?
Home Care is available to all adults and can assist with a variety of home care needs. Our clients can be seniors, auto accident victims, developmentally disabled, individuals recovering from surgery, or individuals with chronic care. Many of our clients start services while their needs are very minimal, transportation needs, housekeeping, etc. Since our services change with the client’s needs, you will be able to develop and maintain a long-term relationship. If you feel that you or a loved one may benefit from home care, getting a free assessment is easy. A member of our experienced staff will meet with you to determine if home care is right for you.
Will my family member always receive care from the same caregiver?
We strive to establish a long-term caregiving relationship with your loved one. Strong rapport and trust with a caregiver are vital to a successful home care experience. However, if your loved one receives care for many hours in a day or at different times throughout the day and the week, it may be necessary to schedule more than one caregiver within the week. Prior to starting service, we carefully match the caregiver or caregivers with your loved one based on needs/interests. We also introduce each caregiver on the team to the client and ensure that they are familiar with the client and their care needs.
Do you have any after-hours service if I need to contact someone ?
Yes. Our staff is available 24 hours a day, 7 days a week, 365 days a year. There is always a live person on call to handle any care needs that come up after hours or emergencies. Our clients are never left waiting for an answer or without the support that they need.
Can transportation to appointments be arranged?
Yes. Transportation is a popular home care service. It is not limited to just doctor’s appointments. We encourage our clients to maintain as many activities that they previously enjoyed. Many of our clients use transportation for shopping and errands, book clubs, exercise and art classes, the symphony, museums, and other community events.
What should I watch for that might indicate it’s time for home care?
Everyone ages differently but here are some things to look for when visiting a loved one: Has personal hygiene declined? Are there any concerns with memory? Is the house clean? Do they have groceries (not just frozen dinners)? Have you noticed any weight loss? These are just a few things to consider when you’re thinking about home care. If you are not sure, call for a free assessment to determine if home care can help improve your loved one’s quality of life and your peace of mind.
What happens if there is a medical emergency?
In the event of a medical emergency, 911 is immediately called. All caregivers go through emergency preparedness training. As part of creating a personalized care plan, we include the client’s emergency instructions. This can include Advanced Directives, DNR status, emergency contacts, and hospital preferences. Rest at ease that we have prepared our staff on how to handle emergency situations.
How does Althea Homecare select caregivers?
We go through a rigorous screening process that includes checking employee’s criminal background, sex offender registries, nursing home registry’s, references, and driving records, as well as his/her qualifications. In addition, all of our caregivers are trained and many are certified. Amongst our ranks are CNA’s, Home Health Aides (HHA), Medical Assistants (MA), Patient Care Tech (PCT’s), and many more. Most importantly, all of our caregivers are compassionate.
Why can’t I just hire a private caregiver? For example, a family friend?
Hiring a caregiver requires you to act as an employer and comply with complex employment regulations. You could also be liable if a private caregiver is hurt in your loved one’s home. Also, you need to cover sick and vacation days when your provider is not available. Working with Althea Homecare eliminates the issues that come with hiring and managing employees. Caregivers are rigorously screened, managed, scheduled, and supervised by us. Also, private caregivers are generally not.
Does health insurance and/or Medicare cover home care services?
Unfortunately, Medicare and most health insurance policies do not have cover to non-medical home care services. However, if your loved one was a veteran or the spouse of a veteran, Veteran’s Affairs does have programs that may assist with home care services. We have highly trained staff that will assist you and your loved one in qualifying for VA assistance.
Long Term Care Insurance and some life insurance policies may pay for some or all of the home care services that you need. For more information or if you are not sure, contact Althea Homecare and we can help you determine if you have coverage that may assist in paying for home care services.
How often do we get billed?
Althea Homecare bills on a semi-monthly basis. No long-term contract is required, allowing maximum flexibility as needs change.
Are your caregivers insured and bonded?
Yes. All Althea Homecare caregivers are carefully selected and thoroughly screened. To help ensure the safety and well-being of our clients, we cover each caregiver with general liability and workers’ compensation insurance.
I believe my loved one needs home care. What’s the next step?
Call us and we will schedule a free in-home assessment with one of our certified geriatric care managers.